Terms of Service

By accessing or using FITvena (the "Platform"), you confirm that you have read, understood, and agree to be bound by these Terms of Service (the "Terms") and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms form a binding agreement between you and [FITvena legal entity — placeholder, to be confirmed] ("FITvena", "we", "us").

FITvena is an online marketplace that connects independent fitness trainers ("Trainers") with individuals seeking training services ("Clients"). FITvena provides the technology that enables Trainers to list services and Clients to discover, book, and pay for them.

FITvena is an intermediary only. We do not provide training services ourselves, and we are not a party to the service agreement formed between a Trainer and a Client. The contract for any session, program, or product is directly between the Trainer and the Client.

You must be at least 18 years old [confirm minimum age — placeholder] and have the legal capacity to enter into a binding contract to use the Platform. By using FITvena, you represent that you meet these requirements.

To use most features, you must create an account. You agree to provide accurate, current, and complete information and to keep it up to date.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

Trainers on FITvena are independent contractors. They are not employees, partners, agents, or representatives of FITvena, and nothing in these Terms creates an employment, agency, joint-venture, or partnership relationship between FITvena and any Trainer.

FITvena facilitates connections and payments but is not a party to, and accepts no responsibility for, the service contract between a Trainer and a Client. Trainers are solely responsible for:

• The services they provide, and their quality, safety, and suitability;
• Their own qualifications, certifications, licenses, and professional standards;
• Their own taxes, social contributions, insurance, and legal compliance;
• Any claims, injuries, or damages arising from the services they deliver.

Clients can book a Trainer's listed services through the Platform. Trainers set their own prices, and the Client pays the price listed at the time of booking. There is no additional platform fee charged to Clients.

Payments are processed by our third-party payment provider, Stripe. FITvena does not store full payment-card details. By making a payment, you agree to Stripe's applicable terms.

FITvena charges Trainers a commission of 12% on the value of transactions completed through the Platform. The commission is deducted before payout, so Trainers keep 88% of each eligible sale. Clients are not charged any platform fee.

We may change our fees in the future; any changes will be communicated in advance and will not apply retroactively to completed bookings.

Cancellations and refunds are governed by our Refund Policy, which forms part of these Terms. Please review it for details on cancellation windows, eligibility, and how refunds are processed.

You agree to use the Platform lawfully and respectfully. You must not:

• Use the Platform for any unlawful, fraudulent, or harmful purpose;
• Harass, threaten, or abuse other users;
• Post false, misleading, or infringing content;
• Attempt to circumvent the Platform to avoid fees or payments;
• Interfere with, disrupt, or compromise the security of the Platform.

Trainers agree to act professionally and lawfully, to hold and maintain any qualifications, certifications, and insurance appropriate to the services they offer, to provide accurate listings, and to comply with all applicable laws and regulations. Trainers are responsible for the health and safety of the services they deliver.

The Platform, including its software, design, trademarks, and content provided by FITvena, is owned by FITvena or its licensors and is protected by intellectual-property laws. You may not copy, modify, or distribute it without permission.

You retain ownership of content you submit, but you grant FITvena a non-exclusive, worldwide license to host and display it as needed to operate the Platform.

The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law.

Because FITvena is a marketplace and not the provider of training services, we make no warranty regarding any Trainer, their qualifications, or the services they provide, and we are not responsible for the conduct of any Trainer or Client, for any injury, or for the outcome of any training. You engage Trainers at your own risk.

To the maximum extent permitted by applicable law, FITvena shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from training services provided by Trainers.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including mandatory consumer-protection rights. Any aggregate liability of FITvena is limited to [limitation amount — placeholder, to be confirmed with legal counsel].

You agree to indemnify and hold harmless FITvena from any claims, damages, liabilities, and expenses arising from your use of the Platform, your content, or your breach of these Terms. For Trainers, this includes claims arising from the services you provide.

You may close your account at any time. We may suspend or terminate your access if you breach these Terms or if required to protect the Platform or its users. Provisions that by their nature should survive termination will continue to apply.

These Terms are governed by the laws of [Slovenia — placeholder, jurisdiction to be confirmed], without prejudice to mandatory consumer-protection rights you may have under the laws of your country of residence in the EU. Disputes are subject to the courts of [jurisdiction — placeholder].

We may update these Terms from time to time. We will post the updated version with a new "last updated" date and, where appropriate, notify you. Continued use of the Platform after changes take effect constitutes acceptance.

Questions about these Terms can be sent to hello@fitvena.com. [FITvena legal entity name and registered address — placeholder.]